FAQ
Q: When will I receive my order?
A: All orders take 1-3 days processing and domestic (US) orders take 3-5 with first class w/tracking.
Q: Where is my tracking number for my order?
A: Tracking numbers are provided via e-mail with the fulfillment order, so please check your email.
Q: I put the wrong address can you change it?
A: If we have already sent out the order there is nothing that can be done. If the item comes back we will make an attempt to contact you via e-mail and you will be responsible for the cost of re-shipping the item.
Q: My item was shipped to the wrong location what can we do?
A: Contact the carrier used for the item and see what they can do. If it was a mistake on our end we will do all that we can to fix it. If it was a mistake on our customer's end we will not be responsible.
ALL SALES ARE FINAL!
DOUBLE CHECK YOUR ADDRESS WHEN PLACING YOUR ORDER.
GVTED IS NOT RESPONSIBLE FOR LOST PACKAGES OR ITEMS SENT TO THE WRONG ADDRESS.